Introduction
At Caspian Dress, we strive to provide high-quality products and ensure customer satisfaction. This Returns & Refund Policy explains the conditions under which products can be returned or refunded. By placing an order, you agree to the terms outlined below.

Eligibility for Returns

• Returns are accepted only for products that are damaged, defective, or incorrect upon delivery.

• Products must be returned in their original packaging and condition.

• To initiate a return, you must contact us within 7 days of delivery via email at [email protected] with your order details and photos of the issue.

Non-Returnable Items

• Products damaged due to customer misuse or mishandling.

• Products that have been worn, washed, or altered.

• Products purchased more than 7 days prior to the return request.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed within 7-10 business days.

Exchanges

• Exchanges are possible only if the requested replacement product is in stock.

• Contact us at [email protected] to initiate an exchange and provide order details.

Shipping for Returns

• Customers are responsible for return shipping unless the product was defective, damaged, or incorrect.

• We recommend using a trackable shipping service to ensure safe delivery of the return.

Contact Us
For any questions or to initiate a return or exchange, please contact:
Email: [email protected]